Medical Staffing
How To Start A Medical Staffing Agency Book
Start your own medical staffing business with this book. Our comprehensive guide on How to Start a Medical Staffing Agency outlines your operational responsibilities, so you can be confident that your agency complies with regulations and recommendations for best practices by the Joint Commission. You get step-by-step methods for developing each area of operations.
The book comes with industry-specific information related to:
- Contracting
- Rate Structuring
- Pricing Matrix
- Scheduling
- Recruitment
- Advertising and Marketing
- Business Strategies
- . . and much more.
This book is available in paperback forms and e-book (instant download).
Medical Staffing Policies And Procedures Manual
Let us help you reduce the time it takes to set up your agency. The health care staffing industry has been our focus for 18 years. The Medical Staffing Policies and Procedures Manual offers a comprehensive set of samplepolicies and procedures that are compliant with the Joint Commission certification standards. You can be sure of the accuracy and applicability of our guides. Keep in mind, active and constructive management of employees at the inception of your business will set the tone going forward.
Areas covered in the manual include:
- Administration
- Personnel
- Education
- Staff Training
- Performance Improvement
- Emergency and Safety Management
- Information Management
- Financial Management Policies
- Billing Procedures
- and much more.
You also get forms for competency exams, client contracts, employee documentation, and more.
Medical Staffing Policies and Procedures Manual is available in e-book (instant download) format and Flash Drive for easy editing.
SECTION 1: ORGANIZATION AND ADMINISTRATION POLICIES TABLE OF CONTENT
- MISSION, VISION, AND VALUES
- SCOPE OF SERVICE
- LEGAL STRUCTURE AND GOVERNING BODY
- ORGANIZATIONAL STRUCTURE
- ORGANIZATIONAL CHART
- OPERATING /SERVICE HOURS
- CERTIFICATES OF INSURANCE, BONDS AND ANNUAL FEES
- CONFLICT OF INTEREST
- WRITTEN CODE OF BUSINESS ETHIC
- METHODS OF COMMUNICATION
- PROCESSING REFERRALS
- CLIENT CONTRACTING POLICY
- REFUND/CANCELLATION POLICY
- CLIENT GRIEVANCE POLICY
- ABUSE AND NEGLECT
- SENTINEL EVENT
- PERFORMANCE MEASUREMENT AND IMPROVEMENT
- PRIVACY, CONFIDENTIALITY, AND SECURITY OF INFORMATION
- MARKETING AND ADVERTISING POLICY
- COVID-19 MITIGATION PLAN
SECTION 2: FINANCIAL MANAGEMENT POLICIES & PROCEDURES TABLE OF CONTENTS
- FINANCIAL MANAGEMENT POLICY
- RESPONSIBILITY FOR FINANCIAL PLANNING
- BUDGET POLICY
- DEVELOPMENT OF BUDGET
- CAPITAL EQUIPMENT BUDGET
- CAPITALIZATION, DEPRECIATION AND AMORTIZATION
- CAPITALIZATION POLICY
- CHART OF ACCOUNTS
- CHARGE DETERMINATION
- FEE SETTING AND COLLECTION POLICY
- BILLING FOR SERVICE
- INVENTORY/FIXED ASSETS
- INSURANCE AND BONDING
- FINANCIAL MONITORING
- REVIEW OF FINANCIAL AND BUDGET REPORTS
- BILLING, PAYROLL, AND INVOICE INPUT
- REVIEW AND COLLECTION OF ACCOUNTS RECEIVABLE
- ACCOUNTS RECEIVABLE RECONCILIATION
- FEE SETTING AND COLLECTION POLICY
- COMPUTER FILE BACKUP
- PURCHASING
- PETTY CASH
SECTION 3: HUMAN RESOURCE POLICIES & PROCEDURES TABLE OF CONTENTS
- EMPLOYMENT
- PROOF OF IDENTITY FOR JOB APPLICANTS
- JOB DESCRIPTIONS
- I-9 STATUS
- CRIMINAL BACKGROUND CHECK
- HEALTH SCREENING
- TB TESTING
- COVID-19 VACCINATION POLICY
- LICENSURE/CERTIFICATION /CREDENTIALS VERIFICATION
- REFERENCES
- SKILLS ASSESSMENT
- ON-THE-JOB ASSESSMENTS
- ORIENTATION
- CONTINUING EDUCATION/IN-SERVICE
- HOURS OF WORK/LUNCH BREAKS
- EMPLOYEE RECORDS
- DRUG/ TOBACCO AND ALCOHOL POLICY
- SUPERVISION OF STAFF
- PERFORMANCE EVALUATIONS
- ATTENDANCE/ RESPONSIBILITIES
- STAFF RIGHTS
- EMPLOYEE ACCIDENT/INJURY REPORTING POLICY
- CONFIDENTIALITY AGREEMENT
- SEXUAL HARASSMENT
- PROMOTIONS/DEMOTIONS/DISCIPLINARY ACTIONS
- TERMINATION
- EMPLOYEE GRIEVANCE POLICY
- EXIT INTERVIEWS
- CONTRACTS
SECTION 4: EMERGENCY MANAGEMENT PLAN TABLE OF CONTENTS
- INTRODUCTION
- EMERGENCY MANAGEMENT PLAN
- HAZARD ANALYSIS AND RESPONSE PLAN
- THE AGENCY’S ROLE WITH THE COMMUNITYWIDE EMERGENCY MANAGEMENT EFFORTS TO PROMOTE INTER-OPERABILITY BETWEEN THE AGENCY AND THE COMMUNITY
- SPECIFIC PROCEDURES IN RESPONSE TO POTENTIAL DISASTERS AND EMERGENCIES
- BUSINESS CONTINUITY PLAN (BCP)
JOB DESCRIPTIONS TABLE OF CONTENTS
ADMINISTRATIVE JOB DESCRIPTION
- 1. ADMINISTRATOR PRESIDENT CHIEF EXECUTIVE OFFICER (CEO)
- 2. CHIEF FINANCIAL OFFICER (CFO)
- 3. MARKETING SPECIALIST
- 4. HR & PERSONNEL MANAGER
- 5. RECRUITER
- 6. STAFFING & SCHEDULING COORDINATOR
CLINICAL JOB DESCRIPTIONS
- 1. Behavioral Health Nurse Job Description
- 2. Certified Alcohol and Drug Abuse Counselor Job Description
- 3. Certified Occupational Therapist Assistant Job Description
- 4. Certified Registered Nurse Anesthetist Job Description
- 5. CNA Job Description
- 6. Companion & Homemaker Job Description
- 7. Dental Assistant Job Description
- 8. Corrections Nurse Job Description
- 9. Detox Nurse Job Description
- 10. Dialysis Nurse Job Description
- 11. Home Health Aide Job Description
- 12. Hospice and Palliative Care Nurse Job Description
- 13. ICU and Critical Care Nurse Job Description
- 14. Interventional Radiology Nurse Job Description
- 15. Labor and Delivery Nurse Job Description
- 16. Long Term Care Nurse Job Description
- 17. LPN Job Description
- 18. Mammography Technologist
- 19. MDS Coordinator Job Description
- 20. Medical Assistant Job Description
- 21. Medical Doctor Job Description
- 22. Medical Laboratory Technician Job Description
- 23. Medical Records Assistant Job Description
- 24. Medical Social Worker Assistant Job Description
- 25. Medical Social Worker Job Description
- 26. MRI Technologist Job Description
- 27. NICU Nurse Job Description
- 28. Nurse Practitioner Job Description
- 29. Nutritionist or Dietician Job Description
- 30. Occupational Therapist Job Description
- 31. Oncology Nurse Job Description
- 32. OR Nurse Job Description
- 33. PACU Nurse Job Description
- 34. PICU Nurse Job Description
- 35. Phlebotomist Job Description
- 36. Physical Therapist Job Description
- 37. Physical Therapy Assistant Job Description
- 38. Physician Assistant and Nurse Practitioner Job Description
- 39. PICU RN Job Description
- 40. Primary Care Registered Nurse
- 41. Psychiatric Nurse Job Description
- 42. Radiology Technician
- 43. Registered Behavioral Technician Job Description
- 44. Respiratory Therapist Job Description
- 45. School Nurse Job Description
- 46. Speech Therapist Job Description
- 47. Sterile Processing Technician
- 48. Surgical Technician Job Description
- 49. Telemetry Nurse Job Description
- 50. Ultrasound Technician Job Description
SKILLS CHECKLISTS TABLE OF CONTENTS
- 1. Acute Rehab RN Skills Checklist
- 2. Anesthesia Tech Skills Checklist
- 3. Antepartum & Postpartum & Nursery Skills Checklist
- 4. Cardiac Cath RN Skill Checklist
- 5. Cardiac Cath Lab Technician Skills Checklist
- 6. Case Manager RN Skill Checklist
- 7. Certified Medication Assistant Skills Checklist
- 8. CNA Skills Checklist
- 9. Critical Care Skills Checklist
- 10. CRNA-Certified Registered Nurse Anesthetist Skills Checklist
- 11. Dental Assistant Skills Checklist
- 12. Dialysis Nurse Skills Checklist
- 13. Echocardiography Technologist Skills Checklist
- 14. EKG Technician Skills Checklist
- 15. GI & Endoscopy RN Skills Checklist
- 16. Health Unit Coordinator knowledge and Skills Checklist
- 17. Home Health Aide Skills Checklist
- 18. Home Health RN Skills Checklist
- 19. Hospice RN Skills Checklist
- 20. Imaging Skills Checklist
- 21. Interventional Radiology RN Skills Checklist
- 22. IV Therapy RN Skills Checklist
- 23. Laboratory Technician Skills Checklist
- 24. Long Term Care RN Skills Checklist
- 25. LPN Skills Checklist
- 26. MDS Coordinator Skills Checklist
- 27. Medical Social Worker Skills Checklist
- 28. NICU Nurse Skills Checklist
- 29. Nurse Manager or Supervisor Skills Checklist
- 30. Nurse Practitioner Skills Checklist
- 31. Nurse Skills Checklist- Newborn and Pediatrics
- 32. Oncology RN Skills Checklist
- 33. Operation Room & Circulate Nurse Skills Checklist
- 34. Operation Room & Circulate Nurse Skills Checklist
- 35. OR Nurse Proficiency Skills Checklist
- 36. Pediatric RN Skills Checklist
- 37. Pharmacy Tech Skills Checklist
- 38. Phlebotomy Competency Skills Checklist
- 39. Progressive Care Unit Nurse Skills Checklist
- 40. Psych & Behavioral Health RN Skills Checklist
- 41. Psychiatric Nurse Skills Checklist
- 42. PA & PTA Skills Checklist
- 43. Quality and Risk Management RN Skills Checklist
- 44. Research RN Skills Checklist
- 45. Respiratory Therapist Skills Checklist
- 46. RN General Skills Checklist
- 47. Skills Checklist for LTC RN and LPN
- 48. Sterile Processing Technician Skills Checklist
- 49. ST- Skills Competency
- 50. Surgical Technician Skills Checklist
- 51. Ultrasound & Sonographer Technologist Skills Checklist
- 52. Urgent Care & Clinic RN Skills Checklist
- 53. Wound Care Nurse Skills Checklist
- 54. Telemetry Nurse Skills Checklist
- 55. Wound Care Nurse Skills Checklist
FORMS & TEMPLATES TABLE OF CONTENTS
- 1. Annual Tuberculosis Questionnaire
- 2. Appendix A1 Hazard Vulnerability Analysis Tool
- 3. Assignment Log Form
- 4. Assignment Agreement Letter (AAL) Exempt
- 5. Assignment Agreement Letter (AAL) Non-Exempt
- 6. Background check release form
- 7. Confidentiality Agreement
- 8. Contract Agreement Form
- 9. Contract Proposal Letter
- 10. Contract Agreement Form
- 11. Dismissal for Job Performance
- 12. Drug Testing Consent Form
- 13. Employee Physical and Immunization Record Form
- 14. Employee Satisfaction Survey Form
- 15. Employee Status and Wage Change Form
- 16. Employee Timesheet Form
- 17. Employee Warning Report
- 18. Employment Application Form
- 19. Final Warning Letter
- 20. Hepatitis B Immunization Consent Form
- 21. Incident Report Form
- 22. Independent Contractor Agreement Form
- 23. Independent Contractor Agreement Termination
- 24. Job Order Form
- 25. Job Profile Form
- 26. Licensure and Certification Verification Form
- 27. Mileage and Travel Reimbursement Form
- 28. New Hire Document Review
- 29. Notice of Privacy Practices
- 30. Notice to Employee Suspension
- 31. Notice of Non-Payment Letter to Client
- 32. OSHA Worker Rights and Responsibilities
- 33. Payroll Deduction Authorization Form
- 34. Request for Employment Reference
- 35. Request for Medical Exemption from COVID-19 Vaccination
- 36. Request for Religious Exemption from COVID-19 Vaccination
- 37. Respirator Fit Test Waiver Form
- 38. Retainer Search Fee Agreement Form
- 39. RN Skills Checklist
- 40. Sample Interview Checklist
- 41. Service Satisfaction Survey Form
- 42. Staff Record of Training
- 43. Staff Work Assignment Weekly Tracking Sheet
- 44. Staffing Invoice Form
- 45. Staffing Schedule Form
- 46. Travel Nursing Agreement
- 47. Verification of Education Form
- 48. Work Experience Checklist
Medical Staffing Employee Handbook
The Medical Staffing Employee Handbook provides a thorough and consistent way to communicate your policies and set expectations with your employees. Developed by HR and management professionals, this Employee Handbook was explicitly written for health care staffing companies and also complies with federal and state employment laws. Equipping everyone with the information they need to do their jobs will make for efficient operations and an engaging work environment. In a few easy steps, you can print and distribute the handbook or save it as a PDF, which can be distributed via email or posted on the web for your employees to access.
The Medical Staffing Employee Handbook addresses:
WELCOME
ADMINISTRATIVE BASICS
- Work Related Injuries and/or Exposures
- Supervisors
- Employment Categories and Classifications
- Timecards
- Payroll
- Payroll Deductions
- Holiday Pay
- Lunch Break Policy
- Orientation
- Clinical Supervision
- Floating Policy
CODE OF BUSINESS ETHICS
STANDARDS OF CONDUCT
EMPLOYEE RESPONSIBILITIES
GENERAL STANDARDS
- Confidential Information
- Conduct
- Attendance and Punctuality
- Absenteeism Definitions:
FAMILY AND MEDICAL LEAVE (FMLA LEAVE) POLICY
MILITARY LEAVE
PREGNANCY-RELATED ABSENCES
JURY DUTY
DRESS CODE/FINGERNAIL POLICY
CUSTOMER SERVICE
SUBSTANCE ABUSE: DRUGS IN THE WORKPLACE
SMOKING
SEXUAL AND OTHER UNLAWFUL HARASSMENT
PHYSICAL ASSAULT/WORKPLACE VIOLENCE
SUSPECTED ABUSE: IDENTIFICATION, TREATMENT AND REPORTING
- Elder/Adult Abuse
- Signs and Symptoms of Elder/Adult Abuse
- Child Abuse
- Signs and Symptoms of Child Abuse
NEGLECT
- Signs and Symptoms of Elder/Adult Neglect, Including Self-Neglect
- Signs and Symptoms of Child Neglect
- Spousal/Partner Violence
- Signs and Symptoms of Spousal/Partner Violence
- Exploitation
- Abuse Reporting
COMPLAINT RESOLUTION (STAFF AND CUSTOMER)
HUMAN RESOURCES: EMPLOYMENT APPLICATION PROCESS
- Background Checks
- License/Certification/Education Verification
- Reference Checking
- Pre-Employment Skills and Competency Assessment
- Health Screening
- Interview and Education
- Maintaining Files
- Orientation
PERFORMANCE IMPROVEMENT AND EDUCATION PROGRAM
- Initial Assessment
- Quarterly Assessments
- Employee Performance Review
- Education
- Disciplinary Action
REPORTING ANY ISSUES
- Assignment Issues
- Blood Borne Exposure
- Safety Policy
- Reporting Injuries and Incidents
- Incident Reports
CLINICAL INCIDENTS AND SENTINEL EVENTS
BENEFITS
The handbook is available in an e-book (instant download) format.Health Care Staffing Orientation And Training Manual
The Health Care Staffing Orientation and Annual Training Manual provides essential guidelines for employees of Medical Staffing Agencies on how to deliver valuable care and improve the quality of life of patients and residents of healthcare facilities while prioritizing one’s health and safety. It provides comprehensive information about anticipated situations in the healthcare setting for all disciplines of the Medical Staffing Agency.
Designed as an orientation and annual refresher, employees will learn practicable knowledge about everything from responding to disasters and emergencies, OSHA, HIPAA, infection control, violence de-escalation, patients’ rights, and safety.
Essential resources are contained in this manual that is aimed to help recruits and existing employees respond better, practice healthier habits, and foster a safer environment for themselves, their patients, and co-workers.
The Health Care Staffing Orientation and Annual Training Manual Table of Contents
Hazardous Materials and SDS (also known as MSDS)
- Health Hazard
- Flame
- Exclamation Mark
- Gas Cylinder
- Corrosion
- Exploding Bomb
- Flame Over Circle
- Environment
- Skull and Crossbones
Responding to Disasters
- Weather Emergencies
- Man-Made Emergencies
- Fire Safety
- Electrical Safety
- Exposure Control Plan
General Infection Control
- Bloodborne Pathogens, Universal Precautions, Standard Precautions
- Health Screening
- Hepatitis B Vaccine Program
Medical Waste
- Needlestick And Sharp Injury Prevention
Infection Prevention and Transmission Control
- HIV and AIDS
- Tuberculosis Facts and Information
- Prevention of Tuberculosis
- Reporting
- Infection Control Measures
- Tuberculosis: Prevention & Protection Plan
- Severe Acute Respiratory Syndrome (SARS)
- SARS-CoV-2 (COVID-19)
Workers’ Compensation and Return to Work Program
- Drug Screening
Body Mechanics
Handling Workplace Conflict
Understanding Cultural Diversity
Violence in the Workplace
- De-Escalation Techniques
Sentinel Events
Work Schedule Effects
Rights and Responsibilities
- HIPAA Privacy Rule
- HIPAA Security Rule
- Patient’s Rights
- Age Specific Education
- End Of Life Care
- Advance Directive (Living Will)
Patient Assessment and Care
- Use of Restraints
- Preventing Patient Falls
- Abuse and Neglect
- Pain Management
- Wound Care
- Federal Survey Tag F309 for Skilled Nursing Facilities
- Medication Safety
- Joint Commission: “Do Not Use” Abbreviation List
Standards of Conduct
2022 National Patient Safety Goals
Floating Between Units
Skills Checklist and Age Specific Self-Assessment
Ethical Code of Conduct
Harassment, Including Sexual Harassment
Deficit Reduction Act/False Claims Act
Our Partners
Shiftleap.com
Exclusive Online Training Platform, Specially Tailored for Healthcare Staffing Agencies, to Elevate the Skills and Expertise of their staff.
Clientilo.com
An intuitive platform designed to aid healthcare staffing agencies in acquiring direct contracts or join Managed Service Providers (MSPs).