FAQ'S

Our customization process is very detailed, including various levels of review to ensure all requirements are addressed in your manual. This process usually takes about 3-4 weeks. When the initial phase is completed, the policy manual is emailed to the client for review and approval. The policies go through a final review process when client approval is received. The final review process takes about a week.

When you purchase our service, you complete a brief questionnaire during which we gather essential information about your policy needs. One of our expert consultants will then review your responses, call you to discuss the requirements if we have any questions, and then create and deliver a comprehensive manual tailored to your business. The assigned consultant will provide you weekly updates until the manual is completed. When the manual is delivered, you can request revisions by email to the consultants, and all changes are completed at no additional charge.

Our training and information sessions are offered all year round at our North Carolina or New Jersey location. Web conferencing options are also available. All training and information sessions are posted on our website.

Yes, our team of certified nurse consultants, legal nurse consultants, quality improvement nurses, and health care business administrators are available for on-site consultations to help you with start-up, preparing for accreditation, mock surveys, and staff training.

Our E-Book manuals have the same content as our hard copy manuals. Our system email the e-books in a compressed file (zip file).

We accept PayPal and all major credit cards and e-checks.

Medical Staffing Manuals is committed to protecting the privacy of our customers. All purchases can be made through PayPal’s secured system with major credit cards and e-checks. We do not get access to your credit card information.

Once we receive a successful payment, you will receive email instructions regarding how your E-Book can be downloaded. Emails are sent immediately after purchase, and E-Book can be downloaded instantly.

Occasionally the email we send with instructions to download the manual will end up in your junk or trash mail If you do not see the email in your inbox. Also, check to make sure that the correct email was provided during the purchase process. Contact us at books@medicalstaffingmanuals.com for any additional assistance.

All our policies and procedures are provided in Microsoft Word. Start-up guides come in a PDF format.

We have a 30-day money-back guarantee on all purchases. E-Books are subject to a 50% refund.

Yes, please contact us at 1-888-425-9444, Ext 0 or email us at books@medicalstaffingmanuals.com for any additional support.